Our Services

You’re in the right place to take control of your CRM Marketing.

    • CRM roadmaps

    • Acquisition, Retention & Loyalty strategies

    • Lifecycle optimisation

    • Review and referral strategy

    • Database and customer gap analysis

    • Team and skill enablement

    • Coaching and leadership

    • Fractional Head of CRM

    • CRM tech audit

    • Vendor selection and onboarding

    • Platform migrations

    • Optimisation of platform usage

    • Recommendations for best-in-class system set-up

    • Campaign & content plans

    • Email, Push, DM, IM delivery

    • Cross-channel automations

    • Campaign segmentation

    • Test & learn strategy

    • Reporting & KPI setting

Each client is unique and faces its own challenges. We work with lifestyle brands to uncover the greatest opportunities by analysing key customer journeys and barriers to retention to close gaps in lost revenue.

Our specialism sits within the following key areas:

“Sarah wowed me from the start with her exceptional project management, diligence and stellar execution to get Epetōme to launch. To work with an external agency/partner who is chasing YOU is rare and was extremely appreciated. No deadline slipped for CRM. ”

— Head of Growth - Epetōme.

Service options

Our most common service options vary from Audits and Advisory support end to end implementation

CRM & Marketing Audit

Start focusing on the low-hanging fruit from your owned data.

We’ll navigate your CRM tech stack and strategy and map out your quick wins and long-term gains for commercial and customer growth.

Project delivery.

Hit the ground running with a fully packaged CRM strategy, automation programme of work or platform migration.

We’ll work with you on a short-term basis to fast-track your CRM opportunities.

On-going retainer.

Get one or a bunch of good eggs with an out-of-the-box consultant or fully formed CRM team.

From data analysis to day-to-day delivery, we can parachute into your business and work as your fractional CRM team. We can even help you recruit.

Who we work with.

We work agnostically with various providers Including:

ESP/CRM tools:

  • Klaviyo

  • Braze

  • Ometria

  • Bloomreach

  • Hubspot

  • Customer.io

Data Analytics & CDP

  • Amplitude

  • Mix Panel

  • Segment

Customer engagement

  • Reviews.io

  • Yotpo

  • Bazaar Voice

  • Mention Me

Untangle your CRM