Customer Engagement, reimagined.

Smarter CRM and Customer Engagement for E-commerce brands. Turn your existing customers into your biggest revenue channel

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The E-commerce CRM Consultancy.

Founded and built by Gymshark’s former Head of CRM, scaling the department as the business grew from £20m to £450m. Since then, we’ve worked with the likes of ASOS, Adanola, Represent and The Couture Club, unlocking their untapped potential.

Our approach is unequivocally customer-led. We map your data and customer experience to uncover the opportunities you're missing and the long-term wins worth building towards.

Every business, client, and brand is unique. That’s why we tailor our services to fit your brand and budget, delivering results that convert.

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Trusted by the best.

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  • Adanola.

    "Sarah has been incredible to work with, she hit the ground running and supported us exactly where needed. From an initial account audit to a loyalty migration and BAU support over peak - we have loved working with Sarah over the past 6 months, we would have been absolutely lost without her."


    Lily Thistlewood - Head of Digital Marketing

  • Represent Clothing.

    “Sarah has been instrumental in assisting us re-platforming onto our new CRM programme, Ometria, from Klaviyo, which was an absolute success. Sarah also has offered amazing guidance and support for all throughout the year – helping to implement a solid overall CRM strategy but also designing a very intuitive and highly engaging automation strategy which has done wonders for engagement. I would undoubtedly work with Sarah again."

    Ricky Jennings - Head of Ecommerce

  • Epetōme

    “Sarah wowed me from the start, with her exceptional project management, diligence and stellar execution to get Epetōme to launch. To work with an external agency/partner who is chasing YOU is rare and was extremely appreciated. No deadline slipped for CRM.”

    Chelsea Grosvenor-Hargreaves - Head of Growth

  • World of Books.

    “Working with Level Fifty Three has been an absolute pleasure. Their team quickly understood our challenges and worked collaboratively with us every step of the way. The quality of their work was outstanding, and the results speak for themselves—our email performance has seen significant improvements, driving real impact on our business. I was particularly impressed with their ability to not only deliver on our objectives but to uncover new opportunities we hadn't considered. Level Fifty Three's expertise and partnership have been invaluable, and I look forward to working with them again in the future.”

    Beccy Alford - Head of Marketing

Our Services

You’re probably here because your CRM is either underperforming, have no dedicated CRM support or you’re relying on Paid channels or AI to drive your customer engagement.

Whether you need a fresh pair of eyes or a full blown CRM strategy revamp, we’ll tailor a CRM support package that fits your brand.

We’ve worked with the likes of Adanaola, Gymshark, Represent, ASOS and The Couture Club - we know what god CRM looks like.

Sound good?

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  • We review what’s working, what’s not and where your missed opportunities lie.

    • Platform(s) performance and review

    • Flow analysis

    • Campaign analysis

    • Data capture review

    • Segmentation and audience review with opportunity

    • Platform and system useage review with recommendations

    • Roadmap of opportunities with quick wins

    From £3,500 + VAT*

    (*Based on business size and platform complexity)

  • Either following your CRM audit or as a stand-alone project, we can embed ourselves into your brand to set your CRM function up for success.

    • CRM roadmaps

    • Lifecycle optimisation

    • Review and referral strategy

    • Database and customer gap analysis

    • Acquisition, Retention & Loyalty strategies

    • Team and skill enablement

    • Coaching and leadership

    • Fractional Head of CRM

  • We’ll either hold your hand or deliver your CRM strategy end-to-end to reach your customers at the optimal time on the most relevant channel.

    • Campaign & content plans

    • Email, Push, DM, IM delivery

    • Flow and cross-channel automations

    • Campaign segmentation

    • Test & learn strategy

    • On-site data capture

  • If you've outgrown your CRM stack, we'll match you to the right solution for your budget and feature needs, from Email/SMS Service Providers to loyalty and review tools.

    • Vendor selection RFP

    • Cost and feature analysis

    • Dedicated onboarding support

    • Content, customer and flow Migration

Content Planning

Delivery

Migration

Strategy

Loyalty

Retention

Optimisation

Graphic Design

Copywriting

Content Planning Delivery Migration Strategy Loyalty Retention Optimisation Graphic Design Copywriting

Sound good?

Contact us to book a chemistry call to see if we’re a good fit for your business.

Get started
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Our Partners.

We believe in being platform-agnostic to provide the best options based on requirements, budget, integration types and business.

We collaborate with top platforms, so you can rely on our recommendations and be confident you'll get the best expert advice.

Klaviyo

Ometria

Braze

Attentive

Bloomreach

Reviews.io

Yotpo

Klaviyo Ometria Braze Attentive Bloomreach Reviews.io Yotpo